Shipping policy

Last updated: 7 September 2026

1. Delivery zones

We deliver to the following 23 countries:

European Union and Monaco: Austria, Belgium, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Portugal, Slovakia, Slovenia, Spain.

Outside the European Union: Switzerland.

This list matches exactly the countries offered in the selector at the top of the site. If your country is not listed, write to us: we consider requests case by case.

2. Shipping costs

Shipping is free to all these destinations, with no minimum order. There is no paid option and no surcharge based on basket value.

3. Taxes and customs duties

European Union and Monaco. Displayed prices are final. As Dreams Fragrance benefits from the French VAT exemption scheme (article 293 B of the French Tax Code), no VAT is charged and shipments move freely within the single market. Nothing will be requested from you on delivery.

Switzerland. Switzerland lies outside the customs territory of the European Union. Orders are shipped Delivered Duties Paid (DDP): Swiss import VAT and customs clearance fees are borne by us, and the amount paid on the site remains the final amount. Prices are displayed in euros; your bank will apply its own conversion rate. Should a carrier or authority nevertheless request a payment, contact us immediately before paying anything: we will take the matter in hand.

4. Timescales

The stated time covers preparation and transport:

  • Preparation: 1 to 2 working days
  • Transport: 4 to 8 working days depending on destination
  • Estimated total: 5 to 10 working days

Timescales run from payment validation. They may be extended during busy periods or in the event of circumstances beyond our control (carrier strikes, weather conditions, customs inspection).

5. Carriers and tracking

Parcels are entrusted to DHL, GLS or Colissimo, chosen for the safe transport of glass bottles. A tracking number is emailed to you as soon as the parcel leaves.

6. Packaging

Every bottle travels in its original box, wedged inside protective packaging. Should a parcel reach you damaged, contact us on receipt with photographs: we take care of the return and the replacement.

7. Delivery address

It is the customer’s responsibility to check the accuracy of the address entered. Dreams Fragrance cannot be held liable for a delay or failed delivery caused by an incorrect or incomplete address. If a parcel is returned to sender for this reason, a new shipment can be arranged once the address has been corrected.

8. Contact

A question about your order?