Returns and refunds policy
Returns and refunds policy
Last updated: 17 February 2026
At Dreams Fragrance, we want you to be fully satisfied with your purchase. In line with applicable regulations, we offer returns within 14 days, as well as exchanges, under the conditions set out below.
1) Right of withdrawal (14 days)
You have 14 days from receipt of your order to exercise your right of withdrawal and request a return, without having to give a reason.
2) Eligible products (hygiene and seals)
For hygiene and safety reasons specific to fragrance products, returns and exchanges are accepted only if:
- the product is new, unopened, unused and untested;
- the plastic seal is intact;
- the product is returned in its complete, undamaged original packaging.
Important: any product that has been opened, tested, used, damaged or unsealed cannot be refunded or exchanged.
3) Returns (defective and non-defective)
We accept returns of defective products (transport damage) and non-defective products, subject to strict compliance with the eligibility conditions in section 2.
4) Return procedure (free)
To obtain your free prepaid return label (to download and print):
- contact us by email at contact@dreamsfragrance.com;
- state your order number and your request;
- we send you a prepaid return label to attach to the parcel.
No restocking fee is charged.
5) Exchanges (14 days)
Exchanges are accepted within 14 days of receipt. The exchange is processed after receipt and inspection of the returned product. If the requested item is unavailable, a refund will be offered.
6) Return addresses
Registered office: 1 rue Marguerin, 75014 Paris, France
Logistics warehouse (returns): 16 rue Henri Becquerel, 59600 Maubeuge, France
7) Refund
The refund is made to the same payment method used for the purchase, within a maximum of 14 days after the returned product has been checked and approved.
Returns service and contact
Email: contact@dreamsfragrance.com
Telephone: +33 7 45 05 81 16
SIRET: 529 294 167 00059